Section: 21-4102

CUSTOMER ASSISTANCE PROGRAMS

Most recent version of the final adopted rule codified in the D.C. Municipal Regulations (DCMR)


Effective Date : 10/1/2024 12:00:00 AM

Authority : Sections 203(3) and (11) and 216 of the Water and Sewer Authority Establishment and Department of Public Works Reorganization Act of 1996, effective April 18, 1996 (D.C. Law 11-111, §§ 203(3), (11), and 216; D.C. Official Code §§ 34-2202.03(3) and (11) and § 34-2202.16), and Section 6(a) of the District of Columbia Administrative Procedure Act, approved October 21, 1968 (82 Stat. 1206; D.C. Official Code § 2-505(a)).

Source : Final Rulemaking published at 46 DCR 5945 (July 16, 1999); as amended by Final Rulemaking published at 47 DCR 320 (January 21, 2000); as amended by Final Rulemaking published at 51 DCR 5033 (May 14, 2004); as amended by Final Rulemaking published at 56 DCR 1060 (January 30, 2009); as amended by Final Rulemaking published at 57 DCR 8419, 8420 (September 17, 2010); as amended by Final Rulemaking published at 62 DCR 9798 (July 17, 2015); as amended by Final Rulemaking published at 64 DCR 2983 (March 24, 2017); as amended by Final Rulemaking published at 65 DCR 13956 (December 28, 2018); as amended by Final Rulemaking published at 66 DCR 12434 (September 20, 2019); as amended by Final Rulemaking published at 67 DCR 11100 (September 18, 2020); as amended by Final Rulemaking published at 68 DCR 5438 (May 21, 2021); as amended by Final Rulemaking published at 68 DCR 013641 (December 17, 2021); as amended by Final Rulemaking published at 69 DCR 012878 (October 21, 2022); as amended by Final Rulemaking published at 71 DCR 000910 (January 19, 2024); as amended by Final Rulemaking published at 71 DCR 008686 (July 19, 2024).

Editor's Note :

Rulemaking notices were published in the D.C. Register(DCR) and Adopted Rules were codified into the D.C. Municipal Regulations (DCMR)

  Notice ID Register Category Heading Notice/
Adopted Section 		Register Issue/
Effective Date
R0054590 Adopted Rule CUSTOMER ASSISTANCE PROGRAMS View Text Effective:
10/1/2024
N137000 Final Rulemaking Water and Sewer Authority, DC - Notice of Final Rulemaking – Amending 21 DCMR Ch. 41 - Establishing Customer Assistance Program Plus, Effective October 1, 2024 View Text 7/19/2024
Vol 71/29
N0074480 Proposed Rulemaking Water and Sewer Authority, D.C. - Notice of Proposed Rulemaking - Amending Customer Assistance Program View Text 10/19/2018
Vol 65/43
N135389 Proposed Rulemaking Water and Sewer Authority, DC - Notice of Proposed Rulemaking – 21 DCMR Ch. 41 - Establishing Customer Assistance Program Plus, Effective October 1, 2024 View Text 3/22/2024
Vol 71/12
R0054125 Adopted Rule CUSTOMER ASSISTANCE PROGRAMS View Text Effective:
1/19/2024
N134534 Final Rulemaking Water and Sewer Authority, DC - Notice of Final Rulemaking – 21 DCMR Ch. 41 -Extending DC Water Cares RAP to FY 2024 View Text 1/19/2024
Vol 71/3
N133342 Emergency and Proposed Rulemaking Water and Sewer Authority, DC - Notice of Emergency and Proposed Rulemaking – 21 DCMR Ch. 41 - Extending DC Water Cares RAP to FY 2024, Effective October 5, 2023 View Text 10/20/2023
Vol 70/42
R0052256 Adopted Rule CUSTOMER ASSISTANCE PROGRAMS View Text Effective:
10/21/2022
N127645 Final Rulemaking Water and Sewer Authority, DC - Notice of Final Rulemaking – 21 DCMR Ch. 41 -Extending DC Water Cares RAP and MAP to FY 2023 and Deleting Rules Waiving FY 2021 CAP2 Customer Recertification Requirements for FY 2022 View Text 10/21/2022
Vol 69/42
N124583 Emergency and Proposed Rulemaking Water and Sewer Authority, DC - Notice of Emergency and Proposed Rulemaking – 21 DCMR Ch. 41 Extending DC Water Cares RAP and MAP to FY 2023 and Deleting Rules Waiving FY 2021 CAP2 Customer Recertification Requirements for FY 2022, Effective October 1, 2022 View Text 7/22/2022
Vol 69/29
R0050820 Adopted Rule CUSTOMER ASSISTANCE PROGRAMS View Text Effective:
12/17/2021
N117572 Final Rulemaking Water and Sewer Authority, DC - Notice of Final Rulemaking – Extending DC Water Cares RAP and MAP to FY 2022 and Waiving FY 2021 CAP2 Customer Recertification Requirements for FY 2022 View Text 12/17/2021
Vol 68/51
N113627 Emergency and Proposed Rulemaking Water and Sewer Authority, DC - Notice of Emergency and Proposed Rulemaking – Extending DC Water Cares RAP and MAP to FY 2022 and Waiving FY 2021 CAP2 Customer Recertification Requirements for FY 2022, Effective September 2, 2021 View Text 9/17/2021
Vol 68/38
R0049387 Adopted Rule CUSTOMER ASSISTANCE PROGRAMS View Text Effective:
5/21/2021
N108400 Final Rulemaking Water and Sewer Authority, DC - Notice of Final Rulemaking – DC Water Cares: Multifamily Assistance Program View Text 5/21/2021
Vol 68/21
R0047978 Adopted Rule CUSTOMER ASSISTANCE PROGRAMS View Text Effective:
2/19/2021
N104305 Emergency and Proposed Rulemaking Water and Sewer Authority, DC - Notice of Emergency and Proposed Rulemaking – DC Water Cares: Multifamily Assistance Program, Effective February 4, 2021 View Text 2/19/2021
Vol 68/8
N104304 Final Rulemaking Water and Sewer Authority, DC - Notice of Final Rulemaking – DC Water Cares: Emergency Relief Program for Low-Income Residential Customers View Text 2/19/2021
Vol 68/8
N0099290 Emergency and Proposed Rulemaking Water and Sewer Authority, DC - Notice of Emergency and Proposed Rulemaking – DC Cares: Emergency Relief Program for Low-Income Residential Customers, Effective November 5, 2020 View Text 11/20/2020
Vol 67/48
R0044582 Adopted Rule CUSTOMER ASSISTANCE PROGRAMS View Text Effective:
10/1/2020
N0097656 Final Rulemaking Water and Sewer Authority - Notice of Final Rulemaking - Amending Water and Sewer Rates, Fees and Charges for FY 2021 and FY 2022 and CAP Rules View Text 9/18/2020
Vol 67/39
N0093563 Proposed Rulemaking Water and Sewer Authority, D.C. - Notice of Extended Comment Period for Proposed Rulemaking - Amending Water and Sewer Rates, Fees and Charges for FY 2021 and FY 2022 and CAP Rules View Text 5/22/2020
Vol 67/21
N0090966 Proposed Rulemaking Water and Sewer Authority, D.C. - Notice of Proposed Rulemaking - Amending Water and Sewer Rates, Fees and Charges for FY 2021 and FY 2022 and CAP Rules View Text 3/20/2020
Vol 67/12
R0038697 Adopted Rule CUSTOMER ASSISTANCE PROGRAMS View Text Effective:
10/1/2019
N0086338 Final Rulemaking Water and Sewer Authority, D.C. - Notice of Final Rulemaking - Amend Rules to Extend Customer Assistance Program II through FY 2020 View Text 9/20/2019
Vol 66/39
N0084388 Proposed Rulemaking Water and Sewer Authority, D.C. - Notice of Proposed Rulemaking - Amend Rules to Extend Customer Assistance Program II through FY 2020 View Text 6/21/2019
Vol 66/25
R0036798 Adopted Rule CUSTOMER ASSISTANCE PROGRAMS View Text Effective:
1/1/2019
N0077352 Final Rulemaking Water and Sewer Authority, DC - Notice of Final Rulemaking - Expanded Customer Assistance Program View Text 12/28/2018
Vol 65/53
R0021132 Adopted Rule CUSTOMER ASSISTANCE PROGRAMS View Text Effective:
5/1/2017
N0062848 Final Rulemaking Water and Sewer Authority, D.C. - Notice of Final Rulemaking - Amend Customer Assistance Program View Text 3/24/2017
Vol 64/12
N0061565 Proposed Rulemaking Water and Sewer Authority, DC - Notice of Proposed Rulemaking - Amending Customer Assistance Program View Text 12/16/2016
Vol 63/52
R0017316 Adopted Rule CUSTOMER ASSISTANCE PROGRAMS View Text Effective:
7/17/2015
N0054182 Final Rulemaking District of Columbia Water and Sewer Authority - Notice of Final Rulemaking - Amend Chapter 1 – ROW and PILOT Fees, Water System Replacement Fee, and Definitions; and Chapter 41 - Retail Rates for Water Service and Retail Rates Sewer Service, and Customer Assistance Programs - of Title 21 View Text 7/17/2015
Vol 62/30
N0051955 Proposed Rulemaking Water and Sewer Authority, DC - Notice of Proposed Rulemaking - Amend Payment-in-Lieu of Taxes Fee, Water and Sanitary Sewer Service Rates, Impervious Surface Area Charge, and Customer Assistance Programs, and Add Water System Replacement Fee and Definitions View Text 2/20/2015
Vol 62/8
R0009356 Adopted Rule CUSTOMER ASSISTANCE PROGRAMS View Text Effective:
9/17/2010
N0004536 Final Rulemaking Amended Water and Sanitary Sewer Service Rates, Impervious Surface Area Charge, Customer Assistance Program, Right of Way Occupancy Fee Pass Through Charge/PILOT Fee and Customer Metering Fee View Text 9/17/2010
Vol 57/38
N0001630 Proposed Rulemaking Amend Water and Sanitary Sewer Service Rates, Impervious Surface Area Charge, Customer Assistance Program, Right of Way Occupancy Fee Pass Through Charge/PILOT Fee and Customer Metering Fee View Text 3/12/2010
Vol 57/11
R0026905 Adopted Rule CUSTOMER ASSISTANCE PROGRAMS View Text Effective:
1/1/1900
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