Chapter: 15-3
CONSUMER RIGHTS AND RESPONSIBILITIES 

Title: 15 PUBLIC UTILITIES AND CABLE TELEVISION


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Section Number Section Heading Latest Version Effective Date
15-300 PURPOSE AND APPLICABILITY View text 9/25/2009
15-301 LOCATION OF ENERGY SERVICE METERS AND RELATED EQUIPMENT View text 6/5/2020
15-302 UTILITY METER READING REQUIREMENTS View text 9/25/2009
15-303 METERS READ BY CUSTOMERS View text 9/25/2009
15-304 [DELETED] View text 1/1/1900
15-304 BILLING AND BILLING ERROR NOTIFICATION View text 4/24/2020
15-305 PAYMENTS View text 9/25/2009
15-306 DEFERRED PAYMENT AGREEMENTS View text 9/25/2009
15-307 DEPOSITS View text 9/25/2009
15-308 USE OF CUSTOMER'S INFORMATION View text 12/14/2018
15-309 PRIVACY PROTECTION POLICY View text 12/14/2018
15-310 GROUNDS FOR DISCONNECTION View text 12/13/2019
15-311 PROCEDURES FOR UTILITY DISCONNECTION View text 9/25/2009
15-312 PERSONAL CONTACT BEFORE UTILITY DISCONNECTION View text 9/25/2009
15-313 FIELD SERVICE IDENTIFICATION AND PAYMENT PROCEDURES View text 12/14/2018
15-314 DISCONNECTION OF UTILITY SERVICE View text 9/25/2009
15-315 RECONNECTION OF SERVICE View text 9/25/2009
15-316 CUSTOMER DISCONTINUANCE OF SERVICE View text 9/25/2009
15-317 [RESERVED] View text 1/1/1900
15-318 [RESERVED] View text 1/1/1900
15-319 [RESERVED] View text 1/1/1900
15-320 CUSTOMER INQUIRIES AND COMPLAINTS View text 9/25/2009
15-321 PUBLICATION OF CONSUMER PAMPHLET View text 12/14/2018
15-322 PUBLIC ACCESS TO RULES AND RATES View text 9/25/2009
15-323 OFFICE OF CONSUMER SERVICES View text 9/25/2009
15-324 FORMAL COMPLAINTS View text 9/25/2009
15-325 FORMAL HEARING PROCEDURES View text 12/14/2018
15-326 DECISIONS AND APPEALS View text 12/14/2018
15-327 CUSTOMER PROTECTION STANDARDS APPLICABLE TO ENERGY SUPPLIERS View text 12/13/2019
15-328 CUSTOMER PROTECTION STANDARDS APPLICABLE TO TELECOMMUNICATIONS SERVICE PROVIDERS View text 9/25/2009
15-398 WAIVER View text 9/25/2009
15-399 DEFINITIONS View text 6/5/2020