Chapter 15-31: CUSTOMER SERVICE STANDARDS, DC Regulations

Chapter: 15-31

CUSTOMER SERVICE STANDARDS

Title:

15 PUBLIC UTILITIES AND CABLE TELEVISION

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Total Records: 100

Rule Number	Rule Heading	Latest Version	Effective Date
15-3100	POLICY AND APPLICATION
15-3101	NOTICE
15-3102	SUBSCRIPTION INFORMATION
15-3103	EQUIPMENT PROVIDED BY A CABLE OPERATOR
15-3104	CUSTOMER SERVICE CENTERS
15-3105	TRAINING OF EMPLOYEES
15-3106	TELEPHONE STANDARDS
15-3107	BILLING
15-3108	APPOINTMENTS, INSTALLATION AND REPAIR
15-3109	INSTALLATION
15-3110	INTERRUPTION OF SERVICE
15-3111	REPAIR; OUTAGE AND RECEPTION PROBLEMS
15-3112	SUBSCRIBER COMPLAINTS
15-3113	DISCONNECTION AND TERMINATION OF SERVICE
15-3114	SPANISH-SPEAKING CUSTOMERS
15-3115	REPORTS
15-3116	TREATMENT OF PROPERTY
15-3117	CREDITS
15-3118	NO DISCRIMINATION
15-3119	RESERVED
15-3120	RESERVED
15-3121	RESERVED
15-3122	RESERVED
15-3123	RESERVED
15-3124	RESERVED
15-3125	RESERVED
15-3126	RESERVED
15-3127	RESERVED
15-3128	RESERVED
15-3129	RESERVED
15-3130	RESERVED
15-3131	RESERVED
15-3132	RESERVED
15-3133	RESERVED
15-3134	RESERVED
15-3135	RESERVED
15-3136	RESERVED
15-3137	RESERVED
15-3138	RESERVED
15-3139	RESERVED
15-3140	RESERVED
15-3141	RESERVED
15-3142	RESERVED
15-3143	RESERVED
15-3144	RESERVED
15-3145	RESERVED
15-3146	RESERVED
15-3147	RESERVED
15-3148	RESERVED
15-3149	RESERVED
15-3150	RESERVED
15-3151	RESERVED
15-3152	RESERVED
15-3153	RESERVED
15-3154	RESERVED
15-3155	RESERVED
15-3156	RESERVED
15-3157	RESERVED
15-3158	RESERVED
15-3159	RESERVED
15-3160	RESERVED
15-3161	RESERVED
15-3162	RESERVED
15-3163	RESERVED
15-3164	RESERVED
15-3165	RESERVED
15-3166	RESERVED
15-3167	RESERVED
15-3168	RESERVED
15-3169	RESERVED
15-3170	RESERVED
15-3171	RESERVED
15-3172	RESERVED
15-3173	RESERVED
15-3174	RESERVED
15-3175	RESERVED
15-3176	RESERVED
15-3177	RESERVED
15-3178	RESERVED
15-3179	RESERVED
15-3180	RESERVED
15-3181	RESERVED
15-3182	RESERVED
15-3183	RESERVED
15-3184	RESERVED
15-3185	RESERVED
15-3186	RESERVED
15-3187	RESERVED
15-3188	RESERVED
15-3189	RESERVED
15-3190	RESERVED
15-3191	RESERVED
15-3192	RESERVED
15-3193	RESERVED
15-3194	RESERVED
15-3195	RESERVED
15-3196	RESERVED
15-3197	RESERVED
15-3198	MISCELLANEOUS REQUIREMENTS
15-3199	DEFINITIONS